Refund & Cancellation Policy

Effective Date: May 24, 2026

At KriyaKarm (kriyakarmhindipandit.top), operated by Acharya Shatrugan Pandey, we recognize that funeral arrangements, Antim Sanskar, and death rituals occur during sudden and emotionally overwhelming circumstances. Our refund, cancellation, and pricing policies are designed to be completely fair, transparent, and empathetic to grieving families.

1. Cancellation Policy for Mobile Mortuary Freezer Box & Hearse Ambulance

We provide 24/7 emergency dispatch of dead body freezer boxes and hearse van ambulances across all areas of Bangalore:

• Cancellation Before Vehicle / Box Dispatch: If a family cancels a request before our vehicle or mortuary freezer box leaves our station, a 100% full refund is issued immediately with zero cancellation fees.
• Cancellation In-Transit (After Dispatch): If our hearse ambulance or freezer box delivery van has already been dispatched and is in transit to your residence or hospital, a nominal charge covering direct fuel and driver expenses (typically ₹500 to ₹1,000 depending on distance) will be deducted, and the entire remaining balance will be refunded immediately.
• Early Return of Freezer Box: If the freezer box is returned earlier than initially planned (for instance, if outstation relatives arrive sooner than anticipated), billing will be adjusted proportionately to the actual hours or days utilized.

2. Cancellation Policy for Vedic Priest (Pandit Ji) Services

Our North Indian Hindi Pandits guide families through Antim Sanskar, Daha Sanskar, Asthi Visarjan, and the complete 13 days of Kriya Karm:

• Cancellations Prior to Priest's Travel: If you cancel your booking before the Pandit Ji has departed for your location or crematorium, a 100% full refund of any token advance is provided.
• Rescheduling of Rituals: If a family needs to reschedule the timing or day of Shradh karma, Pind Daan, Terahwi, or Hawan due to family travel or calendar requirements, rescheduling is provided at zero additional fee.
• Voluntary Dakshina: In Hindu tradition, priestly Dakshina is handed directly to the Acharya upon the peaceful completion of the ritual. We ensure full clarity regarding customary amounts in advance so families face no ambiguity.

3. Funeral Samagri Kits

Our funeral samagri packages contain sacred Vedic items (Haridwar Gangajal, sandalwood, tulsi, kusha grass, white kafan, jau, til, cow ghee, earthen havan handi):

• Unopened, intact samagri kits returned before the commencement of rituals will receive a 100% refund.
• Once sacred ritual items or consecrated havan samagri packages have been opened and utilized in religious rites, they cannot be returned or refunded due to religious purity guidelines.

4. Refund Processing Mode & Timelines

Where any eligible refund is due:

• Refunds are initiated within 2 to 4 hours of request confirmation.
• The full amount is credited back to the family via their original payment method (UPI, Google Pay, PhonePe, Paytm, or direct IMPS/NEFT bank transfer) within 24 to 48 business hours.
• No hidden processing deductions, convenience fees, or cancellation penalties are ever imposed.

5. Emergency Assistance & Dispute Resolution

If you have any questions, require cancellation assistance, or wish to discuss an invoice or receipt, our primary Acharya is directly accessible 24 hours a day: